Frequently Asked Questions

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We are proud to service Downtown Vancouver, Olympic Village, False Creek, Mount Pleasant, and Kensington-Cedar Cottage (and all areas in between)

Same day cancellations may be charged the full rate, unless inclement weather or an emergency has come up.

We use an app called Time to Pet for all communication, scheduling, and invoicing. After the meet and greet we will send you an invite to the app, where you will be prompted to read through our terms of service and add in all of your dogs information. After Walk Reports will populate in the app, and you can see all upcoming services. 

City tags and up to date vaccines for your dogs age group and medical status! Please disclose any reactive behaviours or bite history so we can make an informed decision about your dogs participation in our services.

We love pets of all shapes and species! We have extensive experience with cats, rats, guinea pigs, rabbits, snakes, bearded dragons, geckos, and budgies. If you have a pet we haven’t cared for yet, you can rest assured that we will read up on all the latest Advanced Husbandry discourse so that we are providing the absolute best care possible! 

We are fully insured, bonded, and licensed, and our team has gone through background checks, extensive training, and most are Pet First Aid certified through Dog Safe (the ones who aren't yet certified will be soon). 

Fear Free is a science-backed way of engaging with and handling/training animals. This mean that we use food, praise, toys, affection, etc. to reinforce the positive behaviours we want to see and change the ones we want to change, rather than trying to suppress undesired behaviour with aversive tools/punishment. Examples of aversive tools are prong collars, shock/electric collars, spray bottles, collar pops, dominance theory, alpha theory, and so much more! Reach out if you have questions or are interested in making the switch to Force Free/Fear Free! 

If it is a small injury, you will be our first call. If anything needs veterinary attention, we will take your pet there immediately and call you on the way. Most of our walkers are Pet First Aid certified (the rest will be soon!) and we always know where the nearest emergency vet is. We recommend having pet insurance to cover any unexpected illnesses and injuries, though we will always do our absolute best to keep your pet safe. 

We believe that all dogs are unique and their needs are too! Customizing the services to your specific dog ensures a fun, engaging experience, and a long-lasting bond between your dog and their walker. 

Private walks take place in your neighborhood, unless otherwise arranged.  This means we will head to green spaces and pet-friendly locations in your vicinity. We believe in helping dogs become more confident in their urban "backyard" and encourage engagement while keeping the dog below their individual threshold for overstimulation or reactivity!

The length of walk depends on which service you pick. Your walk start time begins when your walker arrives at your door. Delays to building access may reduce the amount of time your dog gets outside, as we have a busy schedule to maintain. 

Let’s face it: Vancouver gets a lot of rain. We don’t let it bother us, and most dogs learn to love it too! We have full rain gear to keep ourselves dry, and recommend dogs have raincoats that they are comfortable wearing to ensure a low rate of service disruption. If your dog is really averse to walking in the rain, then we can do a short potty break outside before playing brain games inside for the remainder of the service length. Extreme rain/snow/heat will be cancelled without fee on a case by case basis. Safety is our main concern, always! 

No, we are currently not taking new dogs for boarding in our home. We are happy to introduce you to one of our pet sitters that can stay with your pet in your home, or refer you to one of our colleagues that may be better suited to fit your needs.

We do our best to stick to your dog's normal exercise routine, though sometimes we get carried away with excitement and truly spoil your dog with extra long adventures! 

We will communicate any changes in your pet's behaviour, and any injuries or illness. Emergencies will be taken directly to an emergency vet if your preferred vet is unavailable. 

Yes, some of our sitters are comfortable with administering medication, and we will always require a demonstration and explicit written instructions to ensure seamless care. Please disclose your pets specific needs so we can make an informed decision.